Custom orders can be created either from a fully bespoke brief or by adapting an existing design from the website. This may include selecting different stone shapes, altering decorative details, or adding features such as engraving that are not currently available to purchase online.

Before submitting a custom request

Custom commissions have a minimum spend of:

• £600 for silver
• £1,000 for gold or platinum pendants
• £1,500 for gold or platinum rings

These minimums apply to the final commission value, including materials, gemstones and production. Your £100 Custom Design Deposit is credited towards this final balance.

Please only submit a custom request if you have a realistic budget available to begin production. If you are still considering your budget or are not yet in a position to proceed, please wait until a later date to submit your request.

The custom design process is highly time-intensive, so this ensures that time can be dedicated to clients who are ready to proceed with a commission.

Simple modifications

Straightforward modifications to existing designs do not require a custom commission. Most made-to-order product listings already offer a range of personalisation options.

If you do not see the option you require, please get in touch at customerservice@emilyproudfoot.com to discuss pricing and availability.

1. Custom Design Deposit

The custom design process begins with a £100 Custom Design Deposit, which is required before submitting your enquiry.

This covers the design development involved in bringing your idea into something that can actually be made. It includes discussing your ideas, researching and sourcing materials and gemstones, considering construction and setting options, developing the design, and working through the practical details required to produce your piece.

The £100 deposit is credited in full against the final balance of your commission, so it is not an additional charge. If you decide not to proceed with your commission after the design process, the deposit will be forfeited.

The deposit is valid for 6 months from the date of purchase. When you are ready to submit your enquiry, the form will ask for your name, email address and deposit order number so I can match your enquiry to your purchase.

Please only purchase the deposit when you are ready to begin the process and have a realistic budget available for your commission.

The deposit secures the design service, but it does not guarantee that your initial idea can be produced within a particular budget. I will always work with you to make the best use of your budget and achieve the best possible result within its constraints. If your specifications require an increased budget, I will let you know before you commit to production.

If, after the design process, you decide that you need more time before proceeding with production, we can hold your finalised design until you are ready to move forward.

2. Submit Your Enquiry

Once you have purchased your Custom Design Deposit, you will receive an order number. Please quote this number when completing the custom enquiry form.

The form allows you to provide details of your proposed piece, including your ideas, preferred materials, gemstones, approximate budget and any relevant references or inspiration.

Please note that submitting an enquiry does not guarantee that a commission can be produced exactly to your specifications or within a particular budget. I will always do my best to find the best solution within your budget, but some designs or specifications may require an increased budget.

If you have a particularly tight deadline, especially less than 4 weeks, please contact me before submitting your enquiry so I can confirm whether this may be possible.

3. Design Development

Once your request has been received, we will review your brief and begin discussing the design with you.

Through email correspondence and design refinements, we will develop the piece together, considering decorative details, stone and metal options, construction and setting methods, and any other practical requirements.

The aim is to develop a design that not only fulfils your original idea, but can also be made to a high standard within the agreed parameters.

4. Quotation & Production Booking

Once your design has been finalised, I will provide a final quotation for your approval.

Your production month will then be agreed with you and your final invoice will be issued by email through the website.

Your £100 Custom Design Deposit will be deducted from the final balance.

5. Payment & Production

To secure your production slot, the remaining balance must be paid in full by the 1st of your scheduled production month.

Production will not begin until payment has been received in full.

Once payment has been received, your commission will enter production during the agreed month.

If you require more time before proceeding, please let me know as soon as possible. Finalised designs can be held for you, subject to the terms of your design deposit and production availability.

For further information about estimated production times and current pricing, please refer to our Pricing & Timeframes section.

We offer everything from:

• Earrings
• Rings
• Necklaces & Chains
• Pendants
• Bracelets
• Brooches
• Occassion rings for graduation, engagement, wedding etc

Custom Zippo lighters are no longer offered through our bespoke service. They are now available to order directly from the website here.

Specialist services we offer include:

• Mourning jewellery for ashes and hair
• Redesigning using antique pieces or family heirlooms
• Modernising or re-designing using your existing jewellery

Every custom commission is individually priced according to the complexity of the design, metal weight, materials, gemstones, setting requirements and labour involved.

Custom commissions begin at £600 for silver and £1,000 for gold or platinum.

As a general guide, custom commissions currently fall within the following ranges:

• Silver: from £600
• 9k gold: approximately £1,000–£3,000
• 14k gold: approximately £1,500–£6,000
• 18k gold or platinum: approximately £2,000–£8,000+

These figures are intended as a guide only. Your final quotation will depend on the specific design, materials and techniques required.

Designs incorporating multiple natural gemstones, intricate settings, pavé work, engraving, enamel or other specialist techniques may incur additional costs.

Gold & precious metal pricing

Due to fluctuations in the price of precious metals, gold quotations are valid for 14 days. After this period, a quotation may need to be revised to reflect changes in material costs.

Timeframes

Most custom commissions take approximately 6–12 weeks to complete and ship once the design has been finalised and production has begun.

More complex commissions may require additional time. This may include pieces requiring custom-cut gemstones, specialist techniques such as champlevé enamel, intricate hand engraving or particularly involved construction.

Your estimated timeframe will be discussed with you during the design process, before your commission is booked into production.

Once your piece is in production, you will receive updates as it progresses towards completion and dispatch.

Please note that production times are estimates rather than guaranteed delivery dates. If your piece is required for a particular date, please mention this when submitting your custom request so that we can assess whether the timeframe is achievable before proceeding.

Custom Zippo lighters are no longer offered through our bespoke service. They are now available to order directly from the website here. 

We offer custom zippos in Brushed Chrome, Brushed Brass or Solid Sterling Silver.

Production slots

Your confirmed production month represents a production slot, rather than an appointment. We aim to have all design details, materials and pricing finalised before your production slot begins.

This allows us to establish an accurate production timeframe and confirm the final cost of your commission before work begins.

Custom deposit

A £100 Custom Commission Deposit is required when submitting your custom request. The deposit is credited towards the final balance of your commission.

The deposit is valid for 6 months from the date of purchase.

The deposit is intended to be used towards a commission that proceeds through the custom design process. If you choose not to proceed with your commission, stop responding during the process, or otherwise do not continue with the project, the deposit will become void and cannot be transferred or refunded.

If you need to pause or postpone your commission, please contact us as soon as possible. Any request to extend the six-month validity period is considered at our discretion and is subject to availability.

Payment

Once your design has been finalised and your production month confirmed, the remaining balance will be issued by email via an invoice through the website.

The remaining balance is due by the 1st of your scheduled production month, unless an alternative arrangement has been agreed in writing.

Production will not begin until the commission has been paid in full.

If the remaining balance has not been paid within 14 days of the due date, your production slot will be cancelled and the £100 custom deposit will be forfeited. The production slot may then be offered to another client.

Changes to your production slot

We understand that circumstances can change. However, custom production slots are limited each year and are scheduled specifically around the agreed production calendar.

If you are unable to proceed with your commission as planned, please provide at least 14 days' notice wherever possible. This gives us the opportunity to move your commission to a later available production month, where appropriate, and release your original slot to another client.

Requests to change production dates are subject to availability and cannot be guaranteed.

Custom commissions, returns & refunds

Custom-designed and individually produced pieces are non-returnable and non-refundable, as they are made specifically to your agreed specifications.

Please take particular care when providing measurements and sizing information. For example, some rings may not be suitable for resizing after they have been crafted, particularly where delicate or intricate gemstones are incorporated into the design.

If you provide an incorrect size, please contact us as soon as possible. Where technically possible, we may be able to resize the piece for an additional fee.

Design approval

Before production begins, you will have the opportunity to review and approve the agreed design, materials and specifications for your commission.

Once production has begun, changes to the design may no longer be possible and may incur additional costs where alterations can be accommodated.

Please ensure that all details are correct before approving your final design and proceeding to production.