Mourning jewellery comes in various forms, each carrying personal significance. Some of the most cherished options include:

• Lockets: Classic pieces that hold photographs or mementos, often engraved with initials or dates.
• Rings: Traditionally crafted from precious metals, some also include a lock of hair for a personal touch.
• Pendants & Charms: Symbolic shapes like hearts or crosses, with charms allowing you to build a collection of memories over time.
• Bracelets: Customisable with inscriptions, dates, and meaningful motifs.
• Earrings: Featuring minimalist designs for subtle, elegant tributes.
• Brooches: Modernised with symbolic engravings, offering a discreet way to honour a loved one.

Each piece of mourning jewellery can be further personalized to make it truly unique. Our services offer the inclusion of sentimental elements such as:

• Photographs: Miniature photographs set into lockets or pendants.
• Hair: A time-honored tradition, locks of hair can be incorporated into rings or pendants.
• Cremation Ashes: Small amounts of cremation ashes can be encased within jewellery, either sealed within a hidden compartment or behind a gemstone.
• Engravings: Names, dates, or meaningful quotes can be discreetly engraved on any piece.
• Gemstones: Incorporating birthstones is a popular way to subtly honour your loved ones birthday or a significant date.
• Symbolic Motifs: Symbols associated with your loved one or special memories can add a subtle sentimental nod.
• Resin Encapsulation: For modern personalization, flowers, fabric, or other small items can be preserved within resin and set into jewellery.

Our bespoke service ensures that each mourning piece becomes a cherished heirloom, blending heritage craftsmanship with contemporary design, and offering you a beautiful way to honor and remember your loved one for generations.

We kindly request that any remains be sent using a tracked and signed service, such as Royal Mail Special Delivery. Please ensure they are placed in a watertight container and securely packaged to prevent any damage. Once your custom piece is complete, we will thoughtfully and carefully repackage and return any unused remains. Rest assured, we handle your loved one’s remains with the utmost care and respect throughout the entire process.

Custom orders can be designed either to your specific brief or by making stylistic adjustments to existing designs from our website. This could include changes such as selecting different stones, adding engravings, or incorporating compartments for sacred remains. To better understand your preferences, we ask that you fill out our custom form when you're ready to discuss your ideas.

By working closely with you and using the information you provide, we will explore your ideas and determine what is achievable. If you decide to proceed with booking a custom production slot, a non-refundable £50 deposit is required to secure your place. This deposit will be deducted from your final total and covers our design service. Through email conversations and multiple design drafts, we will collaborate to bring your vision to life, discussing decorative details, stone and metal options, and providing quotes along the way.

Once your design is confirmed, we’ll notify you of the production month and send your invoice via email through our website. This will allow you to easily check out with your preferred payment method and receive real-time updates on dispatch and shipping. For more information on pricing and timeframes, please see the relevant section. The final balance of your invoice (minus the deposit) is due before your production slot begins, on the 1st of that month.

On average, most custom pieces take 6 to 12 weeks to ship, though this can vary based on the complexity of the design. Some designs may take longer, especially if they involve custom-cut gemstones or specialist techniques like champlevé enamel. We will always discuss timeframes with you during the consultation and design process, providing regular updates throughout production.

Costs depend on factors such as design complexity, metal weight, materials, and labour. As a general guide, silver jewellery starts from £200 to £450, 9k gold from £300 to £1,500, and 18k gold or platinum from £800 to £3,000+. Please note, designs with multiple gemstones, settings, or pavé details may incur additional charges.

Your commission appointment is a production slot, so we aim to finalise all design details prior to your production slot beginning. This allows us to give you an accurate timeline of completion, as well as accurately quote you for the design before we begin crafting. 

The final total of the commission (minus your non refundable deposit) will be sent 7 days before your custom slot begins via an email invoice. This invoice will have a link that will bring you to our website so you can check out via your preferred method. This will also allow you to receive real time shipping updates and tracking once we complete your commission. You will also be able to collect loyalty points on your order.

The payment for your invoice is due by the 1st of the month of your slot booking. Production will not begin on your commission until the payment has been received in full. Failure to pay the remainder of the invoice by the 14th of the month without notice, will void the deposit in full and your production slot will be cancelled and offered to someone else.

We understand that sometimes life gets in the way, however due to only offering a select amount of appointments per year, we have to work to a strict production schedule to ensure others appointment slots are not impacted and that every commission receives the attention it deserves. If you are unable to proceed with your custom commission for any reason, we ask that you give us 14 days notice. This allows us time to move your deposit and slot to another month if you wish to do so and give your upcoming appointment to someone else.

Custom designed and produced goods are non returnable and non refundable as they are tailor made to your specifications. Please ensure you give us the correct sizing for items like rings, as some rings can not be resized once crafted if they have delicate gemstones set within the piece. If you have ordered an incorrect size, please let us know as soon as possible and if possible, we may be able to resize your design for you for a small fee.