Informativa sulle spedizioni

Do you ship worldwide?

Yes, we ship worldwide!

Due to the nature of our business, we only ship orders using tracked and signed-for delivery services to ensure your jewellery arrives as quickly and securely as possible.

How much does shipping cost?

We offer complimentary express courier delivery for all locations including the EU on orders £1000 & over via either DPD, DHL or Fedex Express.

Please note you must provide a valid email address and telephone number for the courier. Failure to provide this information will delay dispatch of your order.

 

• Shipping is calculated at the checkout and is based on location
  
• All orders are shipped with tracking and/or signature receipt
• Our shipping fee does not include import charges or taxes, which are the sole responsibility of the buyer. 
• Our standard shipping service for parcels going to Scotland, England and Wales is Royal Mail Next Day Delivery with an insurance coverage of up to £2,500. Orders above £2,500 will be shipped via a private fully insured courier.

 

Please note: we may upgrade your chosen courier method if there is a faster courier service available that offers the level of insurance and security required for your orders delivery. We will never charge you more shipping fees for this upgrade and only use this method if you have:

• Chosen service add ons like home sizing service
• Placed an order with multiple items which may require split deliveries
• Your order has qualified for free delivery
• You have spent over £1000, which will require a higher rate of insurance as well as signed and ID verified delivery
• During the holidays to ensure you recieve your order in time (if you have ordered by our deadline dates and our production has delays due to higher order volumes)

How long does delivery take once my order has shipped?

Individual courier service times can be found alongside courier services in the cart and at checkout. 

Delivery typically takes between 2-3 working days for UK parcels and 5-14 days for international parcels after any required lead times have been completed. You will be sent an email with your tracking once packed, please allow  up to 48 hours for this to update. 

 

When will my order ship?

MADE TO ORDER

Made to order production times can be found in each product description. Emily lovingly hand crafts every piece from start to finish and to your desired specifications. Please allow the full production time in the description.

On average customised jewellery takes 4-8 weeks for crafting and hallmarking (which is a legal requirement).

READY TO SHIP

Ships within 1-3 business days

CUSTOM DESIGNED GOODS 

Our custom designed goods are tailor made to your individual brief and require additional care, attention and time to perfect. On average custom designed goods ship within 3 months unless stated otherwise.

NEXT DAY DELIVERY SERVICES

Please note premium shipping services, such as next day delivery require one working day from order date for handling and packing.

For example: If you order on a Friday or over the weekend and select special next day, your item will not ship until Tuesday morning.  

GRACE PERIOD DURING THE HOLIDAYS

All of our products are created in house or by using specialist 3rd party services, like hallmarking or casting. Every product has a rough shipping guideline in the listing and I will always do my best to ship within this time frame. During busy periods like Christmas or sale periods, there may be a 1-2 week delay in shipping due to myself and our suppliers experiencing high order volumes. We will always contact you in this event to update you on any issues and will always ship in time for the holidays. 

 

Shipping terms of service

You must provide a valid email address and telephone number when placing an order. This information is required so we can pass it on to the courier, who will use it to update you about your delivery.

Failure to provide up-to-date and valid contact information will delay the dispatch of your order until the correct details are received. This requirement is in place not only to ensure smooth and timely delivery but also to help prevent postal fraud.

We may upgrade your chosen courier method if there is a faster courier service available that offers the level of insurance and security required for your orders delivery. We will never charge you more shipping fees for this upgrade and usually use this method if you have:

• chosen service add ons like home sizing service
• placed an order with multiple items which may require split deliveries
• have spent over £1000, which will require a higher rate of insurance as well as signed and ID verified delivery.

In the event of a missed delivery, it is the buyer’s sole responsibility to rearrange delivery or collect the parcel from the local delivery depot within 14 days.

In the UK, tax is included in the price. Buyers purchasing from outside the UK are responsible for any additional sales tax, import tax, customs duties, and any other fees incurred. We do not accept cancellations or returns for custom-made orders in an attempt to avoid paying import fees.

Failure to accept, collect, or pay any required duties is not covered by our parcel insurance and will not be reimbursed in the event of loss.

Please note: we do not offer refunds or reimbursements for the order or parcel value in the event of you failing to accept, collect, or rearrange delivery within the courier’s holding period. If a parcel is returned by the courier in this event, the buyer must cover any additional shipping costs for redelivery.

EU Buyers — Import VAT & Duties

Emily Proudfoot is not VAT registered. Prices shown are exclusive of any local taxes or import VAT. EU customers may be liable for import VAT and customs duties upon delivery, charged by your local customs authority. These charges are outside our control and are the sole responsibility of the buyer. We recommend checking your country's import thresholds before ordering.

By purchasing from our website, you confirm your agreement to these terms.